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September 13-14, 2023 / The Fairmont, Austin

WE ARE CONNECTIONS-FIRST

UCX USA is where innovators and workplace leaders come together to co-create the future of work.

It is with great disappointment that we announce that UCX USA, scheduled for September 13-14, 2023, at Fairmount Austin in Austin, TX has been paused. We value you and the relationships made and pride ourselves on delivering experiences to the highest standards. In the current landscape and market conditions, we feel the timing is not right to deliver the vision we have in mind this year. 

Our goal is to deliver a world class, peer-to-peer leadership meeting for IT, Communications and Customer Experience professionals who will co-create the future of work and customer contact, post pandemic. However, with job cuts, economic uncertainty, and immense pressure on people’s time, it was proving impossible to reach the scale necessary to hold the event. We appreciate the support, enthusiasm, and commitment of time from our participants, partners, sponsors, and speakers and therefore pausing the event is the most responsible course of action for now. 

This decision has not been made lightly, as we were eagerly looking forward to hosting this event in Austin. We sincerely apologize for any inconvenience or disappointment this may cause to all individuals who have expressed interest in participating in UCX USA.  

We thank you for your understanding and continued support of UCX. Rest assured, Clarion Events remains committed to delivering exceptional events that regularly excite and exceed the expectations of our attendees, sponsors, and partners.  

 

Sincerely, 

The UCX USA Team 

UCX USA BY THE NUMBERS

75

Speakers

500+

Meetings

15

Sponsors

150

Companies Represented

WHO'S SPEAKING?

 

 

VIEW WHO'S SPEAKING

NEWS & INFORMATION

UCX Top 100 Unified Comm

Have you seen who the Top 100 Unified Comms Influencers in 2023 are? 

LEARN MORE

UCX Blog

Has Microsoft Teams Won The UCaaS War?

With now over 300 million monthly users, even the most anti-Microsoft industry commentator will find it hard not to concede that Microsoft Teams is doing rather well...

CONTINUE READING

SO WHO ATTENDS UCX USA?

We welcome IT, AV and Contact Center decision makers from the biggest brands through the doors at UCX USA. 

Click the boxes to check out some of our key personas!

LEADERS

Head of Collaboration | Head of UC & Infrastructure | IT Director | Head of IT | Head of Digital Transformation

INFLUENCERS

UC&C Manager | IT Manager | Network Manager | AV Manager | Telecom Manager | Customer X

MAKERS/ORCHESTRATORS

Enterprise Architect | Developer/DevOps | IT Builder

BUSINESS LEADERS

Head of Business Change | Project Director | Head of Department

WHY ATTEND UCX USA?

  • Unparalleled Peer-to-Peer Networking
  • Inspiring, Actionable and Agnostic Thought Leadership
  • Best-in-class Matchmaking
  • Curated showcase of 40+ leading companies spanning key communication and collaboration technologies
  • Destination Austin is a one-of-a-kind place for a one-of-a-kind event

WHAT YOU'LL LEARN

Future of Work and UC&C

Computer

Building a strategy and culture for hybrid working success

Connections

Connecting employee wellbeing and productivity and avoiding burnout

 

Building

Re-designing physical space for the office of the future

lock

Securing hybrid workers: access and authentication to avoid attacks

 

ucc

Integrating UC&C tech and having the infrastructure to support these tools

UCC Tech

Understanding the Keys to AV Delivering UC&C

 

Tech

Discovering what's next for future of work technology and defining best practices for successful implementation

 

 

Customer Tech and Customer Contact & Experience

Computer

Alignment around the customer experience imperative and trends

Connections

The shift from reactive to proactive customer care

 

people

Digital transformation and the evolution of the contact center

remote

The future of remote customer service & support

 

contact

Meeting the needs of a diverse and dispersed workforce

bubble

Voice of customer innovation and how to develop new services

 

time

Reducing ramp time and agent attrition

Gears

Driving improvements at a process

 

Join these sponsors who have committed to UCX USA

 

IN THE SPIRIT OF COLLABORATION

Officially Endorsed By 

IMCCA

Official Media Supporter

UC Today

Media Partners

Cloud & Networks

Cloud & Networks

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Collaboration

Collaboration

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Customer Contact & Experience

Customer Contact & Experience

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Security

Security

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Video & AV

Video & AV

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Artificial Intelligence

Artificial Intelligence

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Testimonials

  • “This event provides a perfect window for customers, manufacturers and technology specialists to come together and help shape a workplace reality of the future.”
    Abdul Chaudhri
    BIAMP
  • “I’ve been involved with UCX for years, and I’m excited to see the conference come to the U.S.”
    Blair Pleasant
    COMMfusion LLC & BCStrategies
  • “Communications is a rapidly changing industry. A show like UCX USA will bring buyers and vendors together and help accelerate adoption of new features and functions and that’s good for everyone.”
    Zeus Kerravala
    ZK Research
  • “The convergence of UC and AV has transformed the way we do business, especially in higher education. I encourage everyone to join me at UCX USA for two days of collaboration, networking, and learning about the next generation of UC solutions.”
    Joe Way
    PhD, CTS, University of Southern California

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