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September 13-14, 2023 / The Fairmont, Austin

Trends and Predictions for CCaaS and the Contact Center

Description:

Blair Pleasant, President & Principal Analyst of COMMfusion speaks with us on what she believes are trends to look out for in contact centers and the CCaaS space, including her opinions on the gig economy, as well as how to maintain customer relationships.

 

Speaker Info:

Blair Pleasant  

Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of BCStrategies. As a communications industry analyst, she provides strategic consulting services and market analysis on business communication applications, technologies, and markets, aimed at helping end-user and vendor clients both strategically and tactically. Her primary areas of focus are Unified Communications and Collaboration, Contact Center, Customer Experience, and other business communications technologies. Blair provides clients with a variety of custom consulting services, including market analysis, surveys and research, white papers, product assessment, competitive analysis, strategic development, vendor analysis, marketing and product positioning, partner development, and more.

She is a frequent speaker and participant in industry conferences, webinars, podcasts, and other events to help educate customers, solution providers, channel partners, investors, and others about the evolving Unified Communications and Collaboration and Contact Center markets.

 

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Cloud & Networks

Cloud & Networks

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Collaboration

Collaboration

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Customer Contact & Experience

Customer Contact & Experience

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Security

Security

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Video & AV

Video & AV

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Artificial Intelligence

Artificial Intelligence

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