How to Keep Your Customers and Employees Happy in 2023
Description:
Most businesses by now recognize the need for some form of UCaaS, and going into 2023 there’s a bigger story to consider. UCaaS provides the core capabilities for workers to be productive both in the office and from home, but IT leaders need to be thinking more broadly. On this edition of Tech Tuesday, we’ll be hearing from one of the leading analysts in this space, Jon Arnold. Jon will outline what that broader vision looks like, including the growing importance of cloud-based platforms, why AI is now a must-have for both hybrid work and the contact center, and how meetings are being re-imagined to drive richer engagement and more intelligent collaboration outcomes.
Speaker Info:
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Jon Arnold is Principal of J Arnold & Associates, an independent analyst practice providing thought leadership and go-to-market counsel, with a focus on the business-level impact of digital transformation on the future of work. Core areas of expertise include unified communications, collaboration, cloud platforms (UCaaS, CCaaS, and CPaaS) Artificial Intelligence, speech technologies, Internet of Things, contact centers, and customer experience. He has been consulting in many of these areas since 2001, and his independent practice was founded in 2005. JAA is based in Toronto, Ontario, and serves clients across North America as well as in Europe. |
