This guide contains an A-Z of all the unified comms providers you need to know about when selecting a new vendor for your communications estate.

Some of these unified comms providers also provide contact center solutions, some provide hardware as well as software, and some are niche to certain verticals and industries.

Find the right unified comms provider (or providers) for your business below.

 

1 - Avaya

Website: https://www.avaya.com/en/products/ucaas/

Avaya is a long-standing telecoms operator with a history in on-premises communications deployments. As Avaya moves into cloud communications, its focus is on migrating its existing client base onto its UCaaS platform.

In 2020, Avaya agreed to underpin its UCaaS offering with RingCentral’s VoIP. Avaya Cloud Office combines RingCentral’s platform with Avaya phones, services, and migration capabilities as a single solution.

Also provides: Handsets | Contact Center | Professional Services

 

2 - Cisco

Website: https://www.webex.com/all-new-webex.html

Having led the online meetings market for over a decade, Cisco recently merged its meetings, calling, and chat capabilities into a single unified Webex app. As a result, Gartner now recognizes Cisco as a leader for UCaaS. 

Formerly Jabber and then Webex Teams, Webex customers can schedule and launch meetings from the familiar interface while managing channel and direct messages from the same place.

Webex suits large-scale deployments with complex in-room and broadcast requirements.

Also provides: Handsets | Conferencing | Contact Center | Networking | Security

 

3 - Dialpad

Website: https://www.dialpad.com/business-communications/

Recognized by Gartner as a challenger in the UCaaS market, Dialpad provides a calling, messaging, and meeting platform influenced by AI. 

When acquiring TalkIQ, a real-time voice recognition platform, it added a differentiator to its portfolio. As such, Dialpad is a winner with call center agents who need to support back office interactions. The added agent assistance through AI provides coaching and sentiment analysis to ensure no upsell opportunity is missed and no customer goes unhappy.

Also provides: Contact Center

 

4 - Google

Website: https://workspace.google.com/business/

Google Workspace is commonplace in many small businesses and is a favorite with startups. But it’s also packed with UCaaS features ideal for enterprise collaboration. 

With several plans available including voice, chat, and meetings, businesses can choose from free access to basic functionality to a business plan with up to 500 video meeting participants and enterprise security eDiscovery and retention policies.

Also provides: Contact Center

 

5 - GoTo

Website: https://www.goto.com/ucaas

Having merged with LogMeIn, the companies rebranded as GoTo in February 2022. Formerly GoTo Meeting and GoTo Webinar, GoTo now hosts a full UCaaS suite including chat, calling, and meetings. 

There is also a new addition of GoTo Connect which supports direct routing for Microsoft Teams; so you can use Teams as your interface and underpin it with GoTo’s VoIP calling.

Also provides: Contact Center | Conferencing | Remote Access

 

6 - Microsoft 

Website: https://www.microsoft.com/en-us/microsoft-teams/group-chat-software

A long-time leader of meetings and chat with Skype for Business, Microsoft Teams superseded this technology to add channel-based and asynchronous messaging.

Now with several options for calling (native, direct routing, operator connect), Microsoft can now consider itself a genuine UCaaS platform. In fact, Gartner recognized Microsoft as a leader in the 2022 Gartner Magic Quadrant for UCaaS.

Also provides: Contact Center | Conferencing | Networking | Security 

7 - Mitel

Website: https://www.mitel.com/en-gb/products/applications/collaboration

Mitel is one of the few unified comms providers that still provides an on-premises platform as well as a cloud version. It also maintains standalone options like MiTeam Meetings for those looking for a decoupled platform.

MiVoice Office delivers a basic version of phone system capabilities whereas MiCollab offers modern digital options like chat and channel-based collaboration.

Also provides: Contact Center | Mass Notifications Broadcast

 

8 - Nextiva

Website: https://www.nextiva.com/products/collaboration.html

Nextiva has a niche focus on small businesses looking for a quick setup and self-service UCaaS solution. But that’s not to say it’s lacking in features. Expect calling, chat, and meetings all built into a friendly interface with deep collaboration capabilities and integration options.

Nextiva provides two options for an integrated contact center: its own call center module and a unique cloud integration with Five9.

Also provides: Contact Center

 

9 - RingCentral

Website: https://www.ringcentral.com/office/how-it-works.html

RingCentral is the Gartner Magic Quadrant leader that stems from a core VoIP offering (as opposed to meetings like Cisco, Microsoft, Zoom). 

Having recently expanded its meetings, calling, and chat capabilities, RingCentral now includes optional add-ons for webinars, room systems, and customer experience. As a result, RingCentral has moved from a small business specialist to a genuine enterprise consideration.

Also provides: Contact Center

 

10 - Sangoma

Website: https://www.sangoma.com/solutions/

Sangoma offers an on-premises, cloud, and hybrid version of its Switchvox unified comms platform. And it does so to cater to its specialized sectors:

• Assisted living

• Education

• Finance 

• Government

• Healthcare

• Manufacturing

• Quick-service restaurants

Due to regulation, access, and pace of digital transformation, these industries are often the last to embrace modern communications technologies. Sangoma specializes in providing a gap solution as these businesses tread their path to the cloud.

Also provides: Handsets | Networking 

 

11 - Vonage

Website: https://www.vonage.co.uk/unified-communications

Following key acquisitions of Nexmo and NewVoiceMedia in the 2010s, Vonage was acquired by communications equipment giant, Ericsson, in 2021. Rather than opting for a rebrand, Vonage lives on with a UCaaS solution offering chat, calling, and meetings from a single app.

Vonage also has key integrations with Microsoft Teams and Salesforce, recognizing the likelihood of target enterprise customers using at least one of these platforms.

Also provides: Contact Center

 

12 - Wildix

Website: https://www.wildix.com/product/collaboration/

Wildix specializes in providing a simplified interface and web-based UCaaS option, ideal for users unaccustomed to digital apps and juggling different workflows.

Positioned as a niche vendor by Gartner in its 2022 Magic Quadrant for UCaaS, Wildix focuses on providing solutions for European markets through its 100% partner-focused resale program.

Also provides: Handsets | Contact Center | Networking

 

13 - Windstream

Website: https://www.windstreamenterprise.com/solutions/unified-communications/ 

Windstream provides a meetings-only app as well as a combined UCaaS app for chat, calling, and meetings. 

Windstream has an extended five-month trial period and has been named as a niche player in the Gartner Magic Quadrant for UCaaS in 2022—its fourth year in a row. 

With over 90% of its install base classed as SMB, Windstream often bundles its UC package with its connectivity and networking packages, allowing for them to rarely be beaten on price.

Also provides: Contact Center | Networking

 

14 - Zoom

Website: https://explore.zoom.us/en/unified-communications/

Following its rapid growth from a consumer-friendly meetings platform during the coronavirus pandemic to announcing four million business VoIP seats, Zoom was named a 2022 leader in the Gartner Magic Quadrant for UCaaS in 2022.

In addition to its calling, chat, and meetings capabilities, Zoom announced the availability of a Mail and Calendar client built into its unified app, during its annual conference, Zoomtopia—making it the first of any of the leading unified comms providers.

Also provides: Contact Center | Conferencing

 

15 - 3CX

Website: https://www.3cx.com/

3CX provides a web browser and mobile app for “no hassle” calling, video conferencing, and chat. As standard, you can combine Yealink handsets for users wanting the familiar handset feel.

With a focus on simplicity, the larger scale features like project-based working are omitted from 3CX. But, for smaller teams, you can get up to 10 users free forever and enable basic communications functions.

Also provides: Contact Center

 

16 - 8x8

Website: https://www.8x8.com/products/team-chat

8x8 has spent the best part of the last decade integrating disparate communication elements into a single app, its 8x8 eXperience communications platform.

Featuring calling, meetings, and team chat, as well as the option to have your contact center module included in the same interface, 8x8 is a solid option for businesses with a need for collaboration between contact center agents and back office specialists.

Also provides: Contact Center 

If you’re looking for a unified comms provider that also provides other ICT services, we’ve compiled a list of partners with unified comms products in their portfolio too.

 

Read Next: All The Unified Comms Partners You Need To Know About