2023 Conference Program developed in partnership with IMCCA, UCX Europe, BXG Academy and with input from members of the Contact Center Networking Group (CCNG) as well as with guidance from Education Task Force Chairperson, Irwin Lazar, President and Principal Analyst of Metrigy.
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13 Sep 2023
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Level 3 Lobby
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Park View A Level 7This is your pit stop to grab food and drinks throughout the day from our taco truck, fresh guacamole bar and light bites to coffee and water.
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Park View B
- Customer Experience & Contact Center
- Employee Experience
Join IT, AV, Contact Center, and CX leaders in an open meeting format designed to connect, collaborate, and share experiences. During introductions, each participant will have a chance to share their ... -
Park View AThe UCX USA MATCH! Meetings Program connects senior decision-makers managing Unified Communications, Collaboration, Customer Contact Center, Customer Experience, AV and Video with vendors for 20 minut ...
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Park View A
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Park View A Level 7Get ready for Fall with ATC as we add a good old-fashioned Austin Tech Party to your roster. Join ATC for a party @ UCX USA. From 5:30 – 7, grab drinks (no presentations…. just technology community n ...
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Congressional BallroomMeet and connect with sponsors while enjoying drinks and dinner.
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UCX USA Collaboration Café Lounge#proAV tweeps meetup at UCX USA!
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14 Sep 2023
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Level 3 Lobby
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Wisteria Room Level 4
- EdTech
Higher Ed #avtweeps can start the day early with a light breakfast before HETMA @ UCX USA kicks off with HETMA education, networking and the road show. -
Wisteria
- Workspace Design
- Collaboration Technology
- Strategy
- EdTech
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Congressional BallroomConnections-first means you have the best opportunity to learn about the products and technologies that will support your ability to ensure your business success. Our unique exhibit hall experience wi ...
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SCTC Booth, Congressional Ballroom, Level 3Offers you the opportunity to ask questions that are answered directly by SCTC consultants, THE Premier Professional Organization for Independent Consultants. SCTC consultant members are leaders in th ...
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EX Stage, Congressional Ballroom, Level 3
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EX Stage, Congressional Ballroom, Level 3
- Employee Experience
- Return to Office
- Workspace Design
- Visual and Audio Video
- Collaboration Technology
- Strategy
The talent an organization can attract and retain - which is a multi-billion-dollar process - can be influenced by its technology, working policies, culture, and ability to collaborate as a team. It's ... -
EX Stage, Congressional Ballroom, Level 3
- Customer Experience & Contact Center
- Collaboration Technology
- Strategy
Explore the benefits and viability of integrating UC and CC, including the best practices for integrating on-premises and cloud platforms, designing PSTN connectivity and management, and developing or ... -
Wisteria
- Flexible Workforce
- Collaboration Technology
- Strategy
- EdTech
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EX Stage, Congressional Ballroom, Level 3
- Training & Adoption
- Flexible Workforce
- Employee Experience
- Return to Office
- Collaboration Technology
- Strategy
Explore strategies for creating shared experiences and aligning investment in communication and collaboration tools with diverse user needs and demands with a distributed workforce, measuring UC usage ... -
Lounge, Congressional Ballroom
- Visual and Audio Video
- Equity
Stop by the lounge and take a few minutes to build a STEM kit with AV Gives supporting the Rosie Riveters Explores Pro AV initiative. AV Gives is committed to introducing kids to AV as a career in STE ... -
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EX Stage, Congressional Ballroom, Level 3
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Wisteria Room Level 4
- Workspace Design
- Collaboration Technology
- Strategy
- EdTech
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CX Stage, Congressional Ballroom, Level 3
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EX Stage, Congressional Ballroom, Level 3
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HETMA @ UCX USA Workshop: From Chaos to Cohesion: Using UC&C to Enable Effective Teaching & LearningViolet Room Level 4
- Collaboration Technology
- Strategy
- EdTech
David Cannon -
EX Stage, Congressional Ballroom, Level 3
- Employee Experience
- Return to Office
- Workspace Design
- Strategy
Discuss strategies for creating an inspiring office space that will attract employees back to the workplace, including the role of process design and office layout in fostering team cohesion and camar ... -
CX Stage, Congressional Ballroom, Level 3
- Customer Experience & Contact Center
Customer journey mapping drives improvements that yield the greatest financial return. Learn how to chart each step of your customer experience, highlight your moments of truth and customer mapping be ... -
Match Meeting ZoneThe UCX USA MATCH! Meetings Program connects senior decision-makers managing Unified Communications, Collaboration, Customer Contact Center, Customer Experience, AV and Video with vendors for 20 minut ...
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Congressional Ballroom
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Wisteria
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Lounge
- Visual and Audio Video
- EdTech
Renowned EdTech influencer, Joe Way, PhD, CTS will broadcast live from UCX USA featuring interviews with industry leaders. -
CX Stage, Congressional Ballroom, Level 3
- Collaboration Technology
- Strategy
During their pitch showcase, the crème de la crème of the CPaaS industry use cases will be featured, brought to life with live demonstrations from all corners of the globe. A panel of judges and atten ... -
Roundtables Zone 5, Congressional Ballroom, Level 3
- Training & Adoption
- Strategy
What should the planning process look like to ensure effective implementation of new tools from assessing costs to planning finances and human capital resources for successful adoption? -
Roundtables Zone 3, Congressional Ballroom, Level 3
- Training & Adoption
- Customer Experience & Contact Center
- Strategy
If you have legacy systems that will soon reach their end of life or evaluating a cloud contact center solution, hear from peers who've made the transition and what to consider if you choose to move f ... -
Roundtables Zone 4, Congressional Ballroom, Level 3
- Training & Adoption
- Employee Experience
- Visual and Audio Video
- Strategy
Dive into conversations about the best ways to maximize your technology by increasing end-user adoption. -
Roundtables Zone 1, Congressional Ballroom, Level 3
- Training & Adoption
- Flexible Workforce
- Customer Experience & Contact Center
Discuss skills your supervisory and management staff must have to enable and manage a remote agent workforce including how do build rapport and expectations with remote workers, prioritize collaborati ... -
Roundtables Zone 2, Congressional Ballroom, Level 3
- Security
- Workspace Design
Understanding the WFM discipline and how it can be leveraged as the ultimate accelerator to your EX and CX strategy. -
CX Stage, Congressional Ballroom, Level 3
- Data
- Customer Experience & Contact Center
- Employee Experience
- Strategy
Discuss how to effectively listen to every interaction with customers with the same resources, turn data into insights and insights into action, and how to create a feedback program that customers and ... -
EX Stage, Congressional Ballroom, Level 3
- Employee Experience
- Return to Office
- Workspace Design
- Visual and Audio Video
- Collaboration Technology
Learn about the platforms and AV you need to ensure equitable meetings, how to simplify the user experience as in-office technology becomes more advanced and new trends in collaborative spaces. Moder ... -
EX Stage, Congressional Ballroom, Level 3
- Training & Adoption
- Security
- Collaboration Technology
- Strategy
Moderated By: Irwin Lazar - UCX USA Education Task Force Chair | President and Principal Analyst, Metrigy Presented By: Jeff Desandre - CIO, AmerCareRoyal Janaki Rao - Senior Vice President and CTO, ... -
CX Stage, Congressional Ballroom, Level 3
- Customer Experience & Contact Center
- Strategy
Explore the intersection of storytelling, change management, investment justification, and partnership building in the context of CX transformation. Moderator: Stephanie Atkinson - CEO, Founder, An ... -
HETMA Lounge
- EdTech
Huddly is proud to sponsor a Happy Hour for the Higher Ed community! -
CX Stage, Congressional Ballroom, Level 3
- Customer Experience & Contact Center
- Strategy
Delve into the challenges and opportunities of recruiting and hiring in a remote/hybrid work environment, discuss ways to maximize contact center productivity through employee enablement, and how to d ... -
EX Stage, Congressional Ballroom, Level 3
- Artificial Intelligence
- Security
- Workspace Design
AI is transforming the workplace – from security to adoption to how organizations are addressing usage, join experts to discuss the current state of AI in the workplace. Moderator: Robin Gareiss - P ... -
Lounge, Congressional Ballroom
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CX Stage, Congressional Ballroom, Level 3The winner of the CPaaS showcase will be announced by the CPaaSAA. You won’t want to miss this exciting event!
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HETMA Lounge, Congressional Ballroom, Level 3
- EdTech
Get ready to connect with your local higher ed colleagues and vendor reps. Building community is the best way to support one another! -
CX Stage, Congressional Ballroom, Level 3
- Employee Experience
- Collaboration Technology
Explore the three segments of productivity-first, meeting-first, and phone-first providers and where the strengths and opportunities lie for each, the advances to expect and the continued trend of mov ... -
EX Stage, Congressional Ballroom, Level 3
- Employee Experience
- Strategy
- Equity
Discuss diversity in an authentic and productive way for businesses and encourage diverse conversations that have a positive impact on both work and society. We will look at examples of companies that ... -
Wisteria
- Equity
Marny Lifshen, Speaker/Author/Consultant, at Marny Lifshen Communications is a marketing communication, branding and networking expert with an emphasis on serving clients as a strategic consultant, sp ... -
Freshworks VIP Dinner
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