"Thank you for calling customer service. If you're calm and rational, press 1": Reimagining Listening to the Voice of the Constituent Panel
14 Sep 2023
CX Stage, Congressional Ballroom, Level 3
Data ,
Customer Experience & Contact Center ,
Employee Experience ,
Strategy
Discuss how to effectively listen to every interaction with customers with the same resources, turn data into insights and insights into action, and how to create a feedback program that customers and employees appreciate.
Moderated By:
Juanita Coley - CEO & Founder, Solid Rock Consulting
Presented By:
Elena Garvey - Senior Director, Experience, LinkedIn
Michelle Martinez - Head of Post-Order Customer Experience Strategy, Wayfair
Lucas Anderson - Senior Vice President Digital Partner Solutions, ResultsCX
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