Convergence of the Front and Back Office Panel
Explore the benefits and viability of integrating UC and CC, including the best practices for integrating on-premises and cloud platforms, designing PSTN connectivity and management, and developing organizational strategies to support UC and CC convergence. Learn when it makes sense to take a non-integrated versus a unified approach to UC and CC and leave with a deeper understanding of how to architect PSTN connectivity, dial plans, and management for a truly integrated UC and CC environment.
Moderated By:
Justin Robbins - Founder & Principal Analyst, Metric Sherpa
Presented By:
Barb Grothe - Independent Consultant, Barb Grothe & Associates; SCTC Relationship Manager
Blair Pleasant - President and Principal Analyst, COMMfusion LLC & BCStrategies