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September 13-14, 2023 / The Fairmont, Austin

2023 Agenda

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Convergence of the Front and Back Office Panel

14 Sep 2023
EX Stage, Congressional Ballroom, Level 3
Customer Experience & Contact Center , Collaboration Technology , Strategy

Explore the benefits and viability of integrating UC and CC, including the best practices for integrating on-premises and cloud platforms, designing PSTN connectivity and management, and developing organizational strategies to support UC and CC convergence. Learn when it makes sense to take a non-integrated versus a unified approach to UC and CC and leave with a deeper understanding of how to architect PSTN connectivity, dial plans, and management for a truly integrated UC and CC environment. 

Moderated By: 
Justin Robbins - Founder & Principal Analyst, Metric Sherpa

Presented By: 
Barb Grothe - Independent Consultant, Barb Grothe & Associates; SCTC Relationship Manager
Blair Pleasant - President and Principal Analyst, COMMfusion LLC & BCStrategies

Speakers
Justin Robbins, Founder & Principal Analyst - Metric Sherpa
Barb Grothe, Independent Consultant - Barb Grothe & Associates; SCTC Relationship Manager
Blair Pleasant, President and Principal Analyst - COMMfusion LLC & BCStrategies
Cloud & Networks

Cloud & Networks

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Collaboration

Collaboration

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Customer Contact & Experience

Customer Contact & Experience

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Security

Security

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Video & AV

Video & AV

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Artificial Intelligence

Artificial Intelligence

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