Delve into the challenges and opportunities of recruiting and hiring in a remote/hybrid work environment, discuss ways to maximize contact center productivity through employee enablement, and how to determine the best option regarding remote, hybrid, and in-house staffing options.   

Moderator:  
Milan Batinch - VP of Business Development, Callzilla

Panelists:  
Alexa Kaltenberg - Co-Founder, Rubrica Testing
Ray Honeycutt -  Contact Center Director, Young Energy LLC dba Payless Power
Wendy Ann Damon - UICO Training Supervisor, Texas Workforce Commission