September 13-14, 2023 / The Fairmont, Austin
UCX USA is where innovators and workplace leaders come together to co-create the future of work.
UCX USA promises to revolutionize the future of work and customer experience as the only US-based event designed for IT, Digital Workplace, Future of Work, AV and Contact Center professionals to come together to co-create the future of connections - with employees, customers and communities.
UCX USA provides a platform for branded manufacturers, business leaders, startups, tech companies, investors, media and analysts to learn, network, collaborate and evolve.
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I’m somewhat blinkered when it comes to diversity in tech, as a white male who’s been working in unified communications since 2009. And that needs to change. Over the years, I’ve worked in offices tha ...
SO WHO ATTENDS UCX USA?
We welcome IT, AV and Contact Center decision makers from the biggest brands through the doors at UCX USA.
Click the boxes to check out some of our key personas!
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Building a strategy and culture for hybrid working success |
Connecting employee wellbeing and productivity and avoiding burnout |
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Re-designing physical space for the office of the future |
Securing hybrid workers: access and authentication to avoid attacks |
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Integrating UC&C tech and having the infrastructure to support these tools |
Architecting the 'Composable Enterprise' with CPAAS for customised workflows |
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Discovering what's next for future of work technology and defining best practices for successful implementation |
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Alignment around the customer experience imperative and trends for 2023 |
The shift from reactive to proactive customer care |
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Digital transformation and the evolution of the contact center |
The future of remote customer service & support |
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Building a world-class outsourced contact center |
Voice of customer innovation and how to develop new services |
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Reducing ramp time and agent attrition |
Driving improvements at a process |
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